WEBSITE TERMS & CONDITIONS

  1. Introduction

Welcome to the website of Giavalia’s Corporate Gifts (Pty) Ltd (“Giavalia’s”, “we”, “us”, “our”).

By accessing or using this website and placing an order, you agree to be bound by these Terms & Conditions in accordance with the laws of the Republic of South Africa.

If you do not agree to these terms, please do not use this website.

 

  1. Company Information

Giavalia’s Corporate Gifts (Pty) Ltd
4 Borax Street
Alrode
Alberton
South Africa

Email: sales@giavaliasgifts.co.za

 

  1. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased
  • Cancel orders where pricing errors occur
  • Cancel orders suspected of fraud or misuse

An order is only confirmed once payment has been received and you receive written confirmation from us.

 

  1. Pricing & Payment

All prices are displayed in South African Rand (ZAR).

We reserve the right to amend pricing at any time without prior notice.

Payment must be made in full before dispatch.

Giavalia’s Corporate Gifts (Pty) Ltd shall not be liable for banking delays or third-party payment gateway failures.

 

  1. Delivery & Risk

Delivery timeframes provided are estimates only.

Risk in the goods passes to the customer once the parcel has been handed to the courier.

We are not liable for:

  • Courier delays
  • Lost parcels after confirmed delivery
  • Incorrect addresses provided by the customer
  • Delays caused by strikes, civil unrest, natural disasters, or force majeure events

 

  1. Returns & Refunds

Returns are governed by our Returns Policy.

Due to the nature of confectionery and custom products, certain items are non-returnable unless defective.

We reserve the right to inspect all returned goods before approving a refund.

 

  1. Intellectual Property

All content on this website including:

  • Logos
  • Product images
  • Branding
  • Text
  • Designs

Remains the intellectual property of Giavalia’s Corporate Gifts (Pty) Ltd and may not be copied, reproduced or distributed without written permission.

 

  1. Limitation of Liability

To the maximum extent permitted by South African law:

Giavalia’s Corporate Gifts (Pty) Ltd shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Business interruption
  • Loss arising from misuse of products
  • Allergic reactions where ingredient disclosures were provided

Our total liability shall not exceed the total value of the order placed.

 

  1. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

WHOLESALE & CORPORATE TRADE POLICY

  1. Trade Accounts

Giavalia’s Corporate Gifts (Pty) Ltd offers wholesale and corporate pricing to approved businesses.

Approval is at our discretion.

We reserve the right to:

  • Decline trade applications
  • Suspend trade accounts
  • Adjust trade pricing without prior notice

 

  1. Minimum Order Quantities

Wholesale orders may be subject to:

  • Minimum order quantities (MOQ)
  • Minimum order values
  • Production lead times

These will be confirmed in writing before production begins.

 

  1. Custom & Branded Products

All custom orders:

  • Require written approval before production
  • May require a deposit (typically 50%)
  • Are non-refundable once production has commenced

Artwork approval confirms acceptance of spelling, colours, layout and design.

Giavalia’s Corporate Gifts (Pty) Ltd is not liable for errors approved by the client.

 

  1. Lead Times

Production lead times vary depending on order volume and complexity.

Estimated timelines are provided as guidance only and are not guaranteed.

 

  1. Payment Terms (Wholesale)

Unless otherwise agreed in writing:

  • Full payment is required before dispatch
  • Late payments may incur interest
  • Ownership of goods remains with Giavalia’s Corporate Gifts (Pty) Ltd until payment is received in full

POPIA & DATA PROTECTION

Giavalia’s Corporate Gifts (Pty) Ltd processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

We collect personal data only for:

  • Order fulfilment
  • Customer service
  • Delivery coordination
  • Legal compliance

We do not sell or distribute personal data.

Customers may request access, correction, or deletion of personal data by emailing:

sales@giavaliasgifts.co.za

 

At Giavalia’s Corporate Gifts, we are committed to delivering quality products and professional service to every customer.

We understand how important your orders are — whether for corporate gifting, events, or personal celebrations — and we aim to make your experience smooth and reliable from start to finish.

Below you’ll find our policies regarding shipping, returns, privacy and wholesale services. If you ever have questions, our team is always happy to assist at:

sales@giavaliasgifts.co.za

RETURNS & REFUNDS POLICY

  1. Eligibility for Returns

Due to the nature of confectionery products, we do not accept returns on:

  • Opened products
  • Perishable goods
  • Custom or personalised items

Returns will only be considered if:

  • The incorrect product was supplied
  • The product is defective
  • The product was damaged before dispatch

All return requests must be submitted within 48 hours of delivery.

 

  1. Refund Process

If a return is approved:

  • Refunds will be processed within 10-15 business days.
  • Refunds will be issued via the original payment method.
  • Shipping costs are non-refundable unless the error was on our part.

We reserve the right to decline a return if the product does not meet return conditions.

 

POPIA COMPLIANCE (Protection of Personal Information Act)

Kings of Rock respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

We collect personal information solely for:

  • Processing and fulfilling orders
  • Delivery coordination
  • Customer communication
  • Legal and accounting compliance

Your information will:

  • Not be sold to third parties
  • Only be shared with courier and payment providers where necessary
  • Be stored securely using appropriate technical safeguards

Customers have the right to:

  • Request access to their personal information
  • Request correction or deletion of personal information
  • Withdraw consent where applicable

All POPIA-related inquiries may be directed to:

sales@giavaliagifts.co.za